Accessible rides with Lumi
Lumi offers reliable rides for people with accessibility requirements that aren’t served by rideshare or transport services. Our drivers are certified and trained to understand your needs for a comfortable journey.
Accessible rides with Lumi
Lumi offers reliable rides for people with accessibility requirements that aren’t served by rideshare or transport services. Our drivers are certified and trained to understand your needs for a comfortable journey.
Who does Lumi serve?
PEOPLE WITH
DISABILITY
MEDICAL
PATIENTS
CHILDREN
AND MINORS
SENIORS
AND OLDER PEOPLE
Multilingual options available
Accessible Measures
Lumi implements a range of measures to increase accessibility for all of our customers. We work closely with the Victorian government and our Lumi Care partners to understand new insights around accessibility and trial new measures.
Accessibility Measures
Lumi implements a range of measures to increase accessibility for all of our customers. We work closely with the Victorian government and our Lumi Care partners to understand new insights around accessibility and trial new measures.
Our Fleet
Embracing Comfort and Accessibility: Our fleet features EVs and modern cars designed for comfort. Designed for inclusivity, they include foldable amenities for wheelchairs and walkers. We aim for seamless travel; we are currently exploring side and back entries for better accessibility, serving our community's diverse needs, and advancing towards full accessibility.
Extensive Training
Our drivers are trained to understand accessibility requirements, so you’ll never be asked to climb a flight of stairs to a “more convenient” pick up area or explain about your service animal or be forced into distressing small talk. Drivers are trained in mobility assistance in and out of the vehicle if requested, and always offer customisable care - without judgement.
Customise Your Experience
Whether you experience a sensory processing disorder or just have preferences, you can customise your experience when booking: temperature, small talk, music and more - enjoy a comfortable journey every time you ride with Lumi.
Constantly Learning & Improving
Lumi implements a range of measures to increase accessibility for all of our customers. We work closely with the Victorian government and our Lumi Care partners to understand new insights around accessibility and trial new measures.